FAQs

Q: What is your cancellation policy?
A: We currently have a 5-day cancellation policy. The first night of your stay is charged as deposit at the time of your reservation. The remaining balance is charged 4 days before arrival. If you cancel after 5 days, you will forfeit your deposit. Please check the cancellation policy related to the rate you purchase as it may differ.

 

Q: Is a deposit required?
A: The first night of your stay is charged as deposit at the time of your reservation. The remaining balance is charged the day of your arrival. Cancel the reservation 5 days prior to arrival and forfeit only the first night’s deposit.

 

Q: Does The Gallery Inn offer parking?
A: We have three parking spots available in front of our hotel at a fee of $25 per night. They are on a first come, first serve basis, and unable to be reserved. The parking spots are for small and medium sized cars – so minivans, trucks or SUVs.There are several parking garages available within a few blocks. Only residents of Old San Juan may park on the street without receiving a $250 penalty from the city.

 

Q: Does the hotel have an airport shuttle?
A: Unfortunately, we do not have an airport shuttle. We recommend using Uber to reach our Inn from the airport.

 

Q: Does the hotel have a pool?
A: Yes, we have one outdoor pool with fountains in our Inn.

 

Q: Does the hotel have a restaurant or bar?
A: Yes, the Cannon Club is in our Inn and offers tapas and a full bar to guests of The Gallery Inn and the Cannon Club.

 

Q: What time can you check-in?
A: Check-in starts at 3:00pm and is available until 7:00pm. If you will be checking in after 7:00pm, we do require you to contact us ahead of time, otherwise there may be a late check-in fee. Check-ins are not allowed after 10:00pm due to local COVID restrictions.

 

Q: What time is check-out?
A: Check-out is at 12:00pm. We can offer late check-out depending on availability at a charge of $35.00 weekdays and $45.00 weekends. Please inquire at the front desk upon arrival.

 

Q: Are masks required on property?
A: Yes, we require the use of protective face masks in all areas unless in the process of eating or drinking. We encourage social distancing of all parties as well. Our team also uses face masks and follows strict CDC sanitation protocols.

 

Q: Is the Cannon Club bar open?
A: Currently the Cannon Club bar is only available to serve guests of The Gallery Inn and members of the Steinway Society. Once COVID restrictions have lifted and bars have reopened island-wide, we will revisit this policy. Our bar is open daily from 5pm – 10pm.

 

Q: Does my reservation include breakfast?
A: We offer a complimentary continental breakfast. A tasty a la cart breakfast is available, for an additional charge.

 

Q: Where is The Gallery Inn located?
A: We are located at 204 Calle Norzagaray in Old San Juan. We are a block or two away from several historic and cultural icons, such as the Museum of Art & History and La Perla, and a short walk to the beach and some of Old San Juan’s best bars & restaurants.